The staff went above and beyond. Highly recommended for everyone.
Girl takes initial drink order, goes out to smoke for 25 - 30 min, then comes over and asks if we’re ready to order drinks. Everyone has bad nights but this place seems to routinely have really BAD service each time we go. Pizza is really good and they have a lot good beers on tap though!
Got pizza from here today during the Flea Market at Waterside. The girl working the counter took our order and then took nearly 15 minutes to fold our pizza boxes for pizza that was ALREADY made so it’s not like she was waiting for the pizza to be cooked. While she was slowly folding the boxes she didn’t say anything to the next customer. Awful customer service. The pizza tasted like it made yesterday. Awful representation of a local business. Cogan’s actually has great pizza, but don’t get it at waterside.
The service was slow, took forever -over 40 minutes to get out order. We ordered slices, not a whole pie. Unfortunately I ordered the meatballs and the meat smelled off. Tasted like it was going bad. Stay away.
Visited this pizza spot during a recent waterside hosted bar crawl. Had to wait almost an hour for ONE pizza. The workers were not at fault, its managements fault for not staffing more than 1 person during a huge event. I tried to ask for a refund twice so I could leave to join my friends and kept getting promised my pizza only for more time to elapse. I would still like a refund for waiting so long. The pizza wasn’t even that great.
I purchase a Hawaiian pizza and the dough was not cook at all and the oven must not have been clean cause the uncooked dough was black from the unclean oven. Ask for some sauce for the pizza and they could not find lids. This was the worst place ever . Uncook product can make consumers sick. I definitely will never come or recommend this place to anyone I know. I visited the cogans at waterside.
Delicious pizza, homemade sauce and crust. Excellent service. Will define come back.
Literally the worst pizza I have ever had. Crust thin like a cracker, and the pizzas are small. $12.99 gets you a small pizza and that's the only size available. See the photo comparing the pizza to the phone. The service is also awful. I could see when our pizzas were done. The employee took them out of the oven and just placed them under a heat lamp. I was sitting at the counter wondering what was going on. I finally said excuse me to get his attention. I asked if they were mine and asked him to box them up. All he could say was "oh yeah. my bad." He seemed more interested in talking to his friend at the counter rather than working I have been to the Cogans on Colley Ave. and have never had a complaint. The owners need to take a hard look at how bad business is at the Waterside location.